BTConcepts UI Redesign
Timeline
6 weeks
Industry
Healthcare
Tools & Technology we used:
The Challenge
The client’s legacy interface created high cognitive load for users, making it difficult for patients in distress to locate essential intake forms and service information. This friction resulted in high bounce rates and an influx of repetitive administrative inquiries that slowed down the onboarding process.
Our Approach
We implemented a "Patient-First" UX strategy that prioritized a clear visual hierarchy and a simplified navigation system to reduce user anxiety. Our team focused on restructuring the information architecture, ensuring that the most critical documents were accessible within two clicks from the homepage.
The Solution
- Empathetic UI Design: A calming color palette and typography choice designed to reduce stress and build immediate user confidence.
- Optimized Document Accessibility: A revamped resource hub that utilizes intuitive categorization to make onboarding paperwork easy to find and download.
- Responsive SEO Architecture: A clean, crawlable site structure that improved search engine rankings while maintaining a high-quality mobile experience.
The Results
01
Reduced Drop-off Rates: Enhanced navigation flow led to a significant decrease in users leaving the site before reaching the onboarding page.
02
Streamlined Patient Intake: A smoother transition from "visitor" to "patient" due to the clarified document hierarchy and easier access to forms.
03
Increased Organic Visibility: A modernized site structure that successfully boosted search traffic, reaching more individuals in need of mental health support.
Frequently Asked Question (FAQ)
We specialize in UX Design, Software Development, Product Strategy, and AI & Automation solutions—all designed to help you build better digital products. At Cloud10 UX, we combine research, strategy, and clean design to create products that work beautifully and deliver measurable impact.
We specialize in UX Design, Software Development, Product Strategy, and AI & Automation solutions—all designed to help you build better digital products. At Cloud10 UX, we combine research, strategy, and clean design to create products that work beautifully and deliver measurable impact.
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast
We specialize in UX Design, Software Development, Product Strategy, and AI & Automation solutions—all designed to help you build better digital products. At Cloud10 UX, we combine research, strategy, and clean design to create products that work beautifully and deliver measurable impact.
We specialize in UX Design, Software Development, Product Strategy, and AI & Automation solutions—all designed to help you build better digital products. At Cloud10 UX, we combine research, strategy, and clean design to create products that work beautifully and deliver measurable impact.
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast
We specialize in UX Design, Software Development, Product Strategy, and AI & Automation solutions—all designed to help you build better digital products. At Cloud10 UX, we combine research, strategy, and clean design to create products that work beautifully and deliver measurable impact.
We specialize in UX Design, Software Development, Product Strategy, and AI & Automation solutions—all designed to help you build better digital products. At Cloud10 UX, we combine research, strategy, and clean design to create products that work beautifully and deliver measurable impact.
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast
We specialize in UX Design, Software Development, Product Strategy, and AI & Automation solutions—all designed to help you build better digital products. At Cloud10 UX, we combine research, strategy, and clean design to create products that work beautifully and deliver measurable impact.
We specialize in UX Design, Software Development, Product Strategy, and AI & Automation solutions—all designed to help you build better digital products. At Cloud10 UX, we combine research, strategy, and clean design to create products that work beautifully and deliver measurable impact.
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast
At Cloud10 UX, we combine research, strategy, and clean design to create products that work beautifully and deliver measurable impact.
Useful Links
Service
Legal Links
Copyright © 2026. All Rights Reserved.